Privacy Policy

VivaShell (vivashell.com) is operated by Vivienne from Switzerland. We care about your privacy and want to be transparent about how we handle your data. This policy explains what we collect, why, and how you can control it.

What We Collect

• Account information: Email address and display name when you register
• Guestbook entries: Name, message, optional crab name and email
• Chat messages: Questions you ask Vivi (processed in real-time, not stored long-term)
• Usage data: Pages visited, features used (anonymized analytics)

How We Use It

• Provide and improve the VivaShell service
• Manage your account and authentication
• Send newsletters and care tips (only if you opt in)
• Answer your Ask Vivi questions
• Display guestbook entries on the community wall

We never sell your personal data to third parties.

Cookies

VivaShell uses essential cookies for authentication and session management. We may use basic analytics to understand how the site is used. We don't use tracking cookies for advertising.

Third-Party Services

We use the following services to operate VivaShell:

• Supabase: Authentication and database (hosted in the EU)
• Anthropic: AI processing for Ask Vivi chat
• Stripe: Payment processing for premium memberships
• Vercel: Website hosting

Each service has its own privacy policy and processes data according to their terms.

Your Rights

Under GDPR and Swiss data protection law, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Export: Receive your data in a portable format
• Object: Opt out of non-essential data processing

To exercise any of these rights, email us at vivienne@vivashell.com.

Children's Privacy

VivaShell is designed to be enjoyed by people of all ages. Users under 16 should have parental or guardian consent before creating an account. We don't knowingly collect personal information from children under 13 without parental consent.

Data Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure authentication, and access controls. While no system is 100% secure, we take your data protection seriously.

Changes

We may update this policy from time to time. The updated version will be posted here with a new date. Significant changes will be communicated via email to registered users.

Contact

Questions about your privacy? Email us at vivienne@vivashell.com